Technical

Providing a variety of technical services to support IMS seismic system installations throughout its operational lifespan.

SYSTEM INSTALLATION AND COMMISSIONING

Useful seismic data starts with the correct installation and configuration of system components. Our team of engineers are ready to assist on-site with installing and configuring seismic system components, for both new systems and where existing systems are expanded. IMS will supervise the installation of the equipment at all sensor sites, install the software and test and commission the equipment.

SYSTEM MAINTENANCE

Routine Maintenance, Ad-Hoc Maintenance, Emergency Call-Out

The Institute of Mine Seismology has a number of maintenance and support options available to its customers. Such support consists of remedying any faults in hardware, or replacing and repairing faulty hardware. It also includes such Software Support as is necessary to restore the system to the point at which it is fully functional. Our team of engineers are ready to assist on-site to maintain the seismic system components to ensure best possible system availability.

TECHNICAL SYSTEM AUDITS

Over time, harsh industrial environments and activities can affect even the best installation. Our team of engineers are ready to assist with reviewing the technical aspects of the seismic-monitoring system installation. A review is conducted and recommendations are made regarding improvements and best practices. The technical-system audit includes physically visiting seismometer stations and sensors to assess the quality of the installation. The seismic server and auxiliary communication devices are included in the evaluation.

The output of each audit is a comprehensive report outlining the details of the seismic system installation and system performance, with specific focus on reliability and optimisation.

A typical 30-station system can be audited in five days. IMS recommends annual audits to ensure that the seismic-system installation remains at a high standard.

Remote Support

We are ready to assist 24/7.

IMS has a team of trained technical support engineers, who are ready 24/7 to assist via email, telephone or remote login. The team specialises in guiding customers to isolate faults on the IMS system installation.